Everything you'd ask before installing.

ShipOps is a post-dispatch control room for cash-on-delivery Shopify stores. It tracks every parcel with your courier, tells you which deliveries are failing and can still be saved, lets your team contact customers on WhatsApp and log calls, writes delivered status back to Shopify automatically, and reconciles courier payout receipts against your orders — so you can see exactly how much money the courier still owes you.

Five: PostEx, TCS, M&P and Leopards, plus BarqRaftar which is rolling out store by store — each connected in about a minute from Settings (PostEx includes the former Call Courier network). Connect one courier on the Free plan, or several on a paid plan, and settlements and the action inbox stay correct across all of them. Trax and BlueEx are next on the adapter layer. ShipOps is independent — not owned by or affiliated with any courier. See exactly what each courier supports →

No. ShipOps uses operator-initiated click-to-chat with auto-filled templates. No Business API approval wall, no per-message fees — your team taps a button and the message opens pre-written in the WhatsApp you already use, and you confirm every send yourself.

Only what you switch on. Writebacks are individually toggled per carrier: auto-mark delivered when the courier delivers, and auto-cancel + restock when you check a return in. Refunds are never issued automatically — a returned prepaid order keeps its payment until you refund it by hand.

ShipOps runs inside the Shopify admin, is read-only against courier tracking data, encrypts courier tokens at rest (AES-256-GCM), and implements Shopify's mandatory data-protection webhooks. No card is required to start — and your COD cash never touches ShipOps; it flows courier → your bank, exactly as before.

Booking apps generate consignment numbers and print labels — they help you hand parcels to the courier. ShipOps starts after dispatch: it watches what happens to every parcel, surfaces the ones failing today, gives your team the tools to save them, and audits the courier's payout receipts to recover money you're owed. It's the merchant's side of the COD relationship. No booking app, courier portal, or spreadsheet gives you an action inbox of failing parcels, review-window timing, payout-PDF reconciliation, a courier-owes-you list with evidence, and a per-order team audit trail — that after-dispatch layer is exactly what ShipOps is.

Yes — the dashboard, order actions (WhatsApp, call, retry, return), settlements, and the confirm queue all run inside the Shopify mobile app. Deep work like template editing and payout reconciliation stays on desktop by design.

About a minute. Install from the Shopify App Store, connect your courier in Settings, and ShipOps imports your order history and starts syncing automatically every 30–60 minutes — with a visible sync log of every run.