ShipOpsAutomatic Urdu call
Every new COD order called in your store's name. No WhatsApp setup needed. Paid per 30 seconds answered from your credit balance; unanswered calls are free.
Confirm orders
COD order confirmation by Urdu call and WhatsApp
ShipOps, the COD app for Shopify, calls every new cash-on-delivery order with a recorded Urdu message in your store's name. Press 1 to confirm, 2 to cancel, 3 for a callback. The answer is written onto the order, so you pack only what the customer said yes to. Stores with their own WhatsApp Business Account can ask on WhatsApp first and call only the customers who do not reply.
How it works
- Switch it on. In Settings, turn on automatic calling for new orders and set your calling hours. Nothing dials outside them.
- The order lands. The moment a new COD order arrives, ShipOps places the call. An order that arrives outside your hours is called when they open, never skipped.
- The customer answers. Press 1 and the order moves to Confirmed and is tagged Confirmed in Shopify. Press 2 and it is tagged Cancel-Requested. Press 3 and it waits for your team to call back. No answer, and ShipOps tries again later at no cost.
- Your team sees one queue. Unconfirmed and Confirmed sit side by side, with each customer's history with your store beside the order: returned before, a repeat buyer, cancelled before.
- Pack and ship. Print a packing list for the day's confirmed orders, then book them all with your courier in one go.
Three ways to confirm, whatever you already use
Automatic WhatsApp
With your own WhatsApp Business Account connected, the customer gets Confirm and Cancel buttons from your number, and the call follows two hours later only if they have not replied.
Click-to-chat
Tap the order and your own WhatsApp opens with the message already written. You read it and press send. No Business API, no per-message fee.
Check the address before it ships
A confirmed order can still come back if the rider cannot find the house. ShipOps can read every new order's address before it ships. One with no house number, no street, or a city that does not match is held, with the WhatsApp asking the customer for the missing piece already written. The hold lifts when she replies. It is off by default and costs a few credits a check.
Calls, address checks and texts all come from one prepaid credit balance, on every plan including the free one. Rates are on the pricing page.
Questions merchants ask
What does the customer hear?
A recorded message in Urdu, in your store's name, asking the customer to confirm the order they placed: press 1 to confirm, 2 to cancel, 3 to ask for a callback. Every customer hears the same clear message.
What if the customer does not pick up?
ShipOps tries again on its own, inside your calling hours. An unanswered call costs nothing. If the customer never answers, the order stays on the Unconfirmed queue for your team to decide.
Will it call my customers at night?
No. You set the calling hours; the first time you switch calling on they start at 10:00 to 21:00, and you can change them. An order that lands at 2 AM is called when the window opens, not dropped and not called at 2 AM.
Does it change my Shopify order?
A confirmed order is tagged Confirmed in Shopify, which means ready to ship; a cancelled one is tagged Cancel-Requested for your team to cancel. Saved views and other apps that filter on those tags keep working. ShipOps never cancels or refunds an order on its own.
Do I need the WhatsApp Business API?
Not for calls, and not for click-to-chat, which opens a written message in the WhatsApp you already use. The automatic WhatsApp ask with Confirm and Cancel buttons needs your own WhatsApp Business Account connected to ShipOps; Meta bills you directly for those messages.
What does a call cost?
Calls are paid from a prepaid credit balance, per 30 seconds answered; almost every confirmation fits in one. Unanswered calls are free, credits never expire, and the rate per call falls on the bigger plans. The current rates are on the pricing page.
What happens if my credits run out?
Nothing is blocked. ShipOps stops placing calls, new orders wait on the Unconfirmed queue as they would without ShipOps, and your team can confirm them by hand or by WhatsApp. Top up and calling picks up again.
Can I call one customer myself instead of every order?
Yes. Leave automatic calling off and place the call from the order with one tap. The same call works after a failed delivery: from the action inbox you can call exactly the customers the courier could not deliver to.
Does confirmation stop fake orders?
It stops most orders the customer never meant to receive, because they press 2 or never confirm, and you do not pack them. It cannot promise a customer who confirms will accept the parcel. That is why ShipOps also shows each customer's history with your store and works failed deliveries afterwards; see how to reduce COD returns.
What else ShipOps does for a COD store
Confirm your next COD order before you pack it
Install ShipOps, switch on calling, and your next order is called in Urdu inside your hours. Free to start, no card.