ShipOpsWhat ShipOps does, and which courier it does it with.
Two tables, no pricing. Everything listed is live today and included on every plan.
Couriers
12 supported · connect one or all of them| Courier | Live tracking | Retry / return advice | Cancel a booking | Book & print labels | COD payout reconciliation |
|---|---|---|---|---|---|
| PostEx | Automatic | ||||
| TCS | Automatic | ||||
| M&P | Automatic | ||||
| CouriersNext | — | Automatic | |||
| Leopards | Automatic | ||||
| Trax | Automatic | ||||
| ShipKartex | — | Automatic | |||
| InstaWorld | — | You upload the statement | |||
| DigiDokaan | You upload the statement | ||||
| Run Courier | — | Automatic | |||
| Next Step · in testing | You upload the statement | ||||
| DEX (Daraz Express) · in testing | Switching on* | Switching on* | You upload the statement | ||
| Rocket Courier · in testing | You upload the statement | ||||
| Shipnoc · in testing | — | You upload the statement |
* DEX live tracking and retry/return advice switch on once Daraz enables its tracking API for ShipOps. BarqRaftar and BlueEx are next; see the roadmap. ShipOps runs on your own courier account and your own negotiated rates — it is not a courier and not an aggregator, and your COD cash never passes through it. Courier names are trademarks of their owners.
Features
Included on every plan, free one too| Save deliveries | |
|---|---|
| Action Inbox | Only the parcels that need a person today — failed attempts, wrong addresses, parcels that haven't moved in days — ranked by urgency, with every courier code rewritten as a sentence instead of "0013". |
| Review-window alarm | Act inside the short hours the courier still accepts your retry-or-return decision, before the parcel turns around on its own. |
| Confirm before you ship | Unconfirmed and confirmed queues, so a risky COD order gets a call before it becomes a return — plus a packing-list PDF for the day's picking. |
| Recover money | |
| Settlement dashboard | Every rupee placed: in your bank, owed by the courier, or at risk — and when the next payout should land. |
| Payout audit | Short-paid, skipped, zero-collected and double-collected parcels found line by line, exportable as a dispute-ready CSV. |
| Returns, priced and tracked | What each return actually cost you, from real receipts — and a return isn't closed until a named person checks it in at your warehouse. |
| Reach the customer | |
| WhatsApp follow-ups | Tap the order and your own WhatsApp app opens with the message already written — you read it and press send. Nothing goes out without you. No Business API, no per-message fee, no new number. |
| Automated Urdu calls | A recorded voice in your store's name: press 1 to confirm, 2 to cancel, 3 for a callback. Ring every new order automatically or one customer by hand — inside your calling hours only, and unanswered calls are free. |
| Automatic SMS New | Sent on its own, no one clicking: order received, out for delivery, attempt failed, address unclear, parcel coming back. Your wording, your language. |
| Run it | |
| Signed audit trail | Every call, note and courier instruction timestamped with who did it, and response time per order — your evidence when a courier claims the customer refused. |
| Phone and desk | A dense desktop control room, and a real mobile app inside the Shopify mobile app — not a squeezed table. |
| Shopify kept in step | When the courier moves a parcel, ShipOps updates the Shopify order to match — marked delivered, or cancelled and restocked once a return is back with you. Refunds are never automatic. |
Calls and SMS are paid from one prepaid credit balance, on any plan including the free one — an opt-out is honoured on every channel, permanently.
Setup
About a minute, onceInstall from the App Store
Free plan, no card required. ShipOps lives inside your Shopify admin — nothing new to log into.
≈ 30 secondsConnect your courier
Add any of the fourteen couriers from Settings — your courier portal → API. ShipOps imports and audits your order history automatically for thirteen of them; DEX's follows once Daraz enables tracking.
≈ 60 seconds · onceNever press sync again
Parcels on the move re-checked every 30–60 minutes while you use the app, and refreshed whenever you open it, with a visible sync log.
runs foreverThe whole operation also fits in your pocket: dashboard, WhatsApp follow-ups, order actions and settlements run inside the Shopify mobile app you already carry — a real mobile layout, not a squeezed table.
Run the team
Every order becomes a dispute file- One-tap call logging: answered · no answer · will accept · wrong number — every call attributed to whoever made it.
- Response times measured on every alert, so nothing sits untouched and you can see who is actually working the inbox.
- Customer confirmed, retry requested, returned anyway? That sequence is on the record — the timestamped evidence you need when the courier says the customer refused.
Install it, connect a courier, look at your own numbers.
Free to start, no card. ShipOps audits the order history you already have and shows you what it finds.