ShipOpsDeshi Express (Bridge Courier) “ADVICE_REQUESTED”: what it means
Needs your decision
Deshi Express ADVICE_REQUESTED means a delivery stopped and the courier is asking you what to do: try again, or return the parcel to you.
If nobody answers, the parcel goes back: Return Confirmed follows within days. Answering is how you save the sale.
Answer in the Deshi Express portal (oyeah.pk or client.bridgecourier.com): its advice service is not answering apps today, so ShipOps links you to the portal from the order instead of a button that would fail. Your answer comes back on the trail as REATTEMPT_REQUEST.
What to do now
| Your move | Deshi Express is waiting for you. Answer in the portal; ShipOps links you there from the order. |
|---|---|
| The customer | Call the customer before you choose retry: a retry with nothing changed usually fails again. |
| How long it usually lasts | A few days. Answer the same day. |
| Retry or return | Deshi Express (Bridge Courier) does not take a retry or return instruction from outside its own portal, so the answer goes in by hand on the Deshi Express (Bridge Courier) portal; ShipOps still shows the parcel with its reason and links you there. |
The reasons Deshi Express (Bridge Courier) gives on a failed visit
| Non-service area | NSAAddress problem |
|---|---|
| Refused to accept | REFCustomer refused |
| Consignee not available | CNACustomer not available |
| Consignee out of city | OOCCustomer not available |
| Order cancelled | CAN |
| Address issue | ADRAddress problem |
| Phone not responding | NRPPhone problem |
| Needs review | OTHER |
How ShipOps reads it
Needs your decision The courier is waiting for your decision. This is the window where an instruction still changes the outcome. ShipOps raises the parcel to the top of the Action Inbox, and where the courier lets ShipOps send a retry or return, the buttons on the row file it with the courier directly.
ShipOps shows every courier's parcels in the same few plain states, so your team learns one set of words instead of one per courier. All Deshi Express (Bridge Courier) statuses →
The same state on other couriers
See every Deshi Express (Bridge Courier) parcel in plain words
Connect your Deshi Express (Bridge Courier) account and ShipOps reads every status for you, raises the parcels that need a decision, and checks Deshi Express (Bridge Courier)'s COD payouts against your orders. Free to start, no card.