ShipOpsShipnoc “ON HOLD”: what it means
Needs your decision
Shipnoc ON HOLD means Shipnoc is keeping the parcel in the customer's city instead of delivering it. It usually follows a failed visit, often a refusal, and repeats daily while the parcel waits. Sometimes nothing comes before it.
The hold is a window, and it can go either way: some held parcels are delivered, about as many come back. A refusal, a few days of ON HOLD, then READY FOR RTN is a common pattern.
ShipOps keeps the parcel in your Action Inbox with the reason from the visit before it. Shipnoc takes your answer, try again or return, only through your Shipnoc contact.
What to do now
| Your move | Shipnoc is keeping the parcel in the customer's city. Tell your Shipnoc contact what to do, and reach the customer. |
|---|---|
| The customer | If the customer still wants the parcel, they need to say so now. After a few days on hold it goes back. |
| Retry or return | Shipnoc does not take a retry or return instruction from outside its own portal, so the answer goes in by hand; ShipOps still shows the parcel with its reason and links you there. |
The reasons Shipnoc gives on a failed visit
| Non-service area | NSAAddress problem |
|---|---|
| Refused to accept | REFCustomer refused |
| Held for customer pickup | HSC |
| Consignee not available | CNACustomer not available |
| Consignee out of city | OOCCustomer not available |
| Order cancelled | CAN |
| Address issue | ADRAddress problem |
| Phone not responding | NRPPhone problem |
| Needs review | OTHER |
How ShipOps reads it
Needs your decision The courier is waiting for your decision. This is the window where an instruction still changes the outcome. ShipOps raises the parcel to the top of the Action Inbox, and where the courier lets ShipOps send a retry or return, the buttons on the row file it with the courier directly.
ShipOps shows every courier's parcels in the same few plain states, so your team learns one set of words instead of one per courier. All Shipnoc statuses →
The same state on other couriers
See every Shipnoc parcel in plain words
Connect your Shipnoc account and ShipOps reads every status for you, raises the parcels that need a decision, and checks Shipnoc's COD payouts against your orders. Free to start, no card.