ShipOpsBarqXpress “Return Received”: what it means
Needs your decision
BarqXpress Return Received means the parcel is back in BarqXpress's warehouse after a failed delivery. Its note reads Recieved in Barqxpress warehouse, with the reason in brackets. It is not back with you, and it is not on its way to you yet. BarqXpress is waiting for your advice.
This is the status that most often gets misread as a return. Parcels in it can still be delivered: a re-attempt sends it out again, and BarqXpress may try more than once. ShipOps shows it as "Back at courier · awaiting advice" and puts it in your inbox.
If you confirm the return, the parcel moves to Return Confirm and then to RTS Parcel when it reaches you.
What to do now
| Your move | Back in BarqXpress's warehouse, not with you. Decide now: re-attempt or return. |
|---|---|
| How long it usually lasts | Usually until you answer — though BarqXpress sometimes confirms the return or re-attempts on its own if it hears nothing. |
| Retry or return | BarqXpress takes a retry or return instruction only on a parcel it has opened a ticket for. ShipOps keeps an eye on those tickets and puts the buttons on exactly those parcels. |
The reasons BarqXpress gives on a failed visit
| Non-service area | NSAAddress problem |
|---|---|
| Refused to accept | REFCustomer refused |
| Courier mis-routed | MRTCourier-side |
| Shipper-side issue | SHPCourier-side |
| Parcel not found by courier | PNALost or damaged |
| Lost or damaged | DMGLost or damaged |
| Held at customer's request | HLDHeld |
| Customer had no cash | CSHCustomer not available |
| Address issue | ADRAddress problem |
| Phone not responding | NRPPhone problem |
| Customer asked for another time | TIMCustomer not available |
| Consignee not available | CNACustomer not available |
| Order cancelled | CAN |
| Needs review | OTHER |
How ShipOps reads it
Needs your decision The courier is waiting for your decision. This is the window where an instruction still changes the outcome. ShipOps raises the parcel to the top of the Action Inbox, and where the courier lets ShipOps send a retry or return, the buttons on the row file it with the courier directly.
ShipOps shows every courier's parcels in the same few plain states, so your team learns one set of words instead of one per courier. All BarqXpress statuses →
The same state on other couriers
See every BarqXpress parcel in plain words
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