ShipOpsFulfillKaro “Attempt Made”: what it means
Attempt failed Also printed as Attempt Made: RFD(REFUSED TO RECEIVE) · Attempt Made: CNA · Attempt Made: ICA · Attempt Made: OPN · Attempt Made: HCR
FulfillKaro Attempt Made means the rider tried to deliver and could not. The parcel is still with the courier. A short code after the colon says why, for example Attempt Made: RFD(REFUSED TO RECEIVE).
The codes: RFD, the customer refused to receive it; CNA, the customer was not available; ICA, the address was incomplete; OPN, the customer wanted to open the parcel before paying; HCR, the customer asked the courier to hold it. ShipOps shows the reason in plain words on the parcel.
About half an hour to an hour and a half later the trail often adds a bare Attempted. That is the same visit, not a second one. Call or message the customer now: a refusal or a wrong address is often fixed by one conversation. FulfillKaro's API does not take retry or return requests, so answer the courier in the FulfillKaro portal.
What to do now
| Your move | The rider tried and could not deliver. The code after the colon says why. Reach the customer, then answer in the FulfillKaro portal. |
|---|---|
| The customer | A customer who refused may have changed their mind, or never ordered. One who was not available usually wants a new day. Ask, then tell FulfillKaro. |
| Retry or return | FulfillKaro does not take a retry or return instruction from outside its own portal, so the answer goes in by hand on the FulfillKaro portal; ShipOps still shows the parcel with its reason and links you there. |
The reasons FulfillKaro gives on a failed visit
| Non-service area | NSAarea |
|---|---|
| Refused to accept | REFCustomer refused |
| Consignee not available | CNACustomer not available |
| Consignee out of city | OOCCustomer not available |
| Order cancelled | CAN |
| Address issue | ADRAddress problem |
| Phone not responding | NRPPhone problem |
| Needs review | OTHER |
How ShipOps reads it
Attempt failed A delivery failed, the courier still has it. The parcel goes into the Action Inbox with the courier's reason in plain words. The useful move is to reach the customer before the next attempt; ShipOps puts the call and WhatsApp buttons on the row and counts the attempts made so far.
ShipOps shows every courier's parcels in the same few plain states, so your team learns one set of words instead of one per courier. All FulfillKaro statuses →
The same state on other couriers
See every FulfillKaro parcel in plain words
Connect your FulfillKaro account and ShipOps reads every status for you, raises the parcels that need a decision, and checks FulfillKaro's COD payouts against your orders. Free to start, no card.