ShipOpsStallion “1ST DELIVERY ATTEMPT NOT SUCCESSFUL”: what it means
Attempt failed Also printed as 2ND DELIVERY ATTEMPT NOT SUCCESSFUL · 3RD DELIVERY ATTEMPT NOT SUCCESSFUL
Stallion 1ST DELIVERY ATTEMPT NOT SUCCESSFUL means the rider went to the customer and could not deliver. The parcel is still with Stallion. Stallion prints the reason beside it, such as CONSIGNEE NOT AVAILABLE AT THE GIVEN ADDRESS, CONSIGNEE UNRESPONSIVE ON PHONE CALL or CONSIGNEE WANTS THE DELIVERY TOMORROW, and ShipOps shows it on the parcel in plain words.
The 2nd and 3rd attempts are printed the same way, with the number changed. Each one is one failed visit, and ShipOps counts them.
Call or message the customer now: a missed call or a wrong day is often fixed by one conversation. Stallion usually goes out again with PARCEL OUT FOR DELIVERY; if the customer cannot be reached, the parcel is parked at READY TO RETURN.
What to do now
| Your move | The rider tried and could not deliver. The reason is beside it. Reach the customer now. |
|---|---|
| The customer | A customer who was not available usually wants a new day. One who did not answer may not have known the rider was coming. Ask, then tell Stallion. |
| Retry or return | Stallion does not take a retry or return instruction from outside its own portal, so the answer goes in by hand on the Stallion portal; ShipOps still shows the parcel with its reason and links you there. |
The reasons Stallion gives on a failed visit
| Non-service area | NSAarea |
|---|---|
| Refused to accept | REFCustomer refused |
| Order cancelled | CAN |
| Address issue | ADRAddress problem |
| Consignee not available | CNACustomer not available |
| Consignee out of city | OOCCustomer not available |
| Phone not responding | NRPPhone problem |
| Held for customer pickup | HSCHeld |
| Needs review | OTHER |
How ShipOps reads it
Attempt failed A delivery failed, the courier still has it. The parcel goes into the Action Inbox with the courier's reason in plain words. The useful move is to reach the customer before the next attempt; ShipOps puts the call and WhatsApp buttons on the row and counts the attempts made so far.
ShipOps shows every courier's parcels in the same few plain states, so your team learns one set of words instead of one per courier. All Stallion statuses →
The same state on other couriers
See every Stallion parcel in plain words
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