ShipOpsTranzo “Delivery Attempted”: what it means
1008 Attempt failed
Tranzo Delivery Attempted means the rider went to the customer and could not deliver. The parcel is still with the courier. Tranzo writes the reason beside it, such as Customer Refused, Customer Not Available, Contact Not Established, Address Not Found or Non Service Area, and ShipOps shows it on the parcel in plain words.
Each Delivery Attempted row is one failed visit. Call or message the customer now: a refusal or a wrong address is often fixed by one conversation. Next Tranzo usually asks you what to do, with Advice Pending, or reschedules with Delivery Reschedule.
What to do now
| Your move | The rider tried and could not deliver. The reason is on the row. Reach the customer now. |
|---|---|
| The customer | A customer who refused may have changed their mind, or never ordered. One who was not available usually wants a new day. Ask, then tell Tranzo. |
| Retry or return | Tranzo does not take a retry or return instruction from outside its own portal, so the answer goes in by hand on the Tranzo portal; ShipOps still shows the parcel with its reason and links you there. |
The reasons Tranzo gives on a failed visit
| Non-service area | NSAarea |
|---|---|
| Refused to accept | REFCustomer refused |
| Phone not responding | NRPPhone problem |
| Address issue | ADRAddress problem |
| Consignee not available | CNACustomer not available |
| Lost or damaged | LST |
| Needs review | OTHER |
How ShipOps reads it
Attempt failed A delivery failed, the courier still has it. The parcel goes into the Action Inbox with the courier's reason in plain words. The useful move is to reach the customer before the next attempt; ShipOps puts the call and WhatsApp buttons on the row and counts the attempts made so far.
ShipOps shows every courier's parcels in the same few plain states, so your team learns one set of words instead of one per courier. All Tranzo statuses →
The same state on other couriers
See every Tranzo parcel in plain words
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