ShipOpsFulfillKaro “Delivery Under Review”: what it means
Needs your decision
FulfillKaro Delivery Under Review means the courier has stopped and is checking the parcel's delivery, usually after a failed visit, before it either tries again or sends the parcel back.
This is the window to act. Reach the customer, then tell FulfillKaro in its portal whether to try again or return. If nobody answers, the parcel usually moves to Waiting for Return.
What to do now
| Your move | The courier has put the delivery on review. Check the parcel in the FulfillKaro portal and talk to the customer. |
|---|---|
| Retry or return | FulfillKaro does not take a retry or return instruction from outside its own portal, so the answer goes in by hand on the FulfillKaro portal; ShipOps still shows the parcel with its reason and links you there. |
The reasons FulfillKaro gives on a failed visit
| Non-service area | NSAarea |
|---|---|
| Refused to accept | REFCustomer refused |
| Consignee not available | CNACustomer not available |
| Consignee out of city | OOCCustomer not available |
| Order cancelled | CAN |
| Address issue | ADRAddress problem |
| Phone not responding | NRPPhone problem |
| Needs review | OTHER |
How ShipOps reads it
Needs your decision The courier is waiting for your decision. This is the window where an instruction still changes the outcome. ShipOps raises the parcel to the top of the Action Inbox, and where the courier lets ShipOps send a retry or return, the buttons on the row file it with the courier directly.
ShipOps shows every courier's parcels in the same few plain states, so your team learns one set of words instead of one per courier. All FulfillKaro statuses →
The same state on other couriers
See every FulfillKaro parcel in plain words
Connect your FulfillKaro account and ShipOps reads every status for you, raises the parcels that need a decision, and checks FulfillKaro's COD payouts against your orders. Free to start, no card.