ShipOpsStallion “READY TO RETURN”: what it means
Needs your decision
Stallion READY TO RETURN means the delivery run failed and Stallion has parked the parcel. The reason is printed beside it, such as CONSIGNEE REFUSED, REFUSED AT DOOR STEP, NON SERVICE AREA or CONSIGNEE NOT RESPONDING; ADDRESS UNTRACEABLE. It has not left for you yet. Unless a re-attempt is asked for, it starts its way back.
This is the status that costs money when nobody looks at it. ShipOps puts it at the top of your Action Inbox and counts it as a failed visit; the reason is on Stallion's tracking page, one click from the parcel. Reach the customer, then ask for a re-attempt in Stallion's portal at bitrix.pk/Stallion. ShipOps cannot send that answer for you.
Next comes RE ATTEMPT REQUEST if a new try is asked for, or RETURN CONFIRM once the return is decided. Sometimes Stallion holds it for the customer to collect instead, with HOLD FOR SELF COLLECTION.
What to do now
| Your move | The delivery failed and the parcel goes back unless you ask for a re-attempt. Act now, in Stallion's portal. |
|---|---|
| The customer | A customer who refused may have changed their mind, or never ordered. Ask before you let it go back; a return costs you the freight both ways. |
| Retry or return | Stallion does not take a retry or return instruction from outside its own portal, so the answer goes in by hand on the Stallion portal; ShipOps still shows the parcel with its reason and links you there. |
The reasons Stallion gives on a failed visit
| Non-service area | NSAarea |
|---|---|
| Refused to accept | REFCustomer refused |
| Order cancelled | CAN |
| Address issue | ADRAddress problem |
| Consignee not available | CNACustomer not available |
| Consignee out of city | OOCCustomer not available |
| Phone not responding | NRPPhone problem |
| Held for customer pickup | HSCHeld |
| Needs review | OTHER |
How ShipOps reads it
Needs your decision The courier is waiting for your decision. This is the window where an instruction still changes the outcome. ShipOps raises the parcel to the top of the Action Inbox, and where the courier lets ShipOps send a retry or return, the buttons on the row file it with the courier directly.
ShipOps shows every courier's parcels in the same few plain states, so your team learns one set of words instead of one per courier. All Stallion statuses →
The same state on other couriers
See every Stallion parcel in plain words
Connect your Stallion account and ShipOps reads every status for you, raises the parcels that need a decision, and checks Stallion's COD payouts against your orders. Free to start, no card.