ShipOpsXPS World Wide Express “Ready for Return - CONSIGNEE REFUSED”: what it means
Needs your decision
XPS Ready for Return - CONSIGNEE REFUSED means the customer refused the parcel and XPS has marked it to come back to you. It has not left yet. This is the last moment to save the order.
ShipOps puts it at the top of your Action Inbox as needing your answer. Call the customer: if they still want it, tell XPS in its portal to try again. If you do nothing, it becomes Return to Origin and then a return, with the return charge.
What to do now
| Your move | XPS is about to send it back because the customer refused. Act now: call the customer, then answer in the XPS portal. |
|---|---|
| The customer | The customer may say they never refused, or that the rider did not call. Ask, and if they want it, ask XPS for another visit. |
| Retry or return | XPS World Wide Express does not take a retry or return instruction from outside its own portal, so the answer goes in by hand on the XPS World Wide Express portal; ShipOps still shows the parcel with its reason and links you there. |
The reasons XPS World Wide Express gives on a failed visit
| Refused to accept | REFCustomer refused |
|---|---|
| Consignee not available | CNACustomer not available |
| COD cash issue | COD |
| Address issue | ADRAddress problem |
| Phone not responding | NRPPhone problem |
| Wanted to open parcel first | OPN |
| Item complaint | ITEM |
| Duplicate order | DUPCourier-side |
| Fake order | FAKECourier-side |
| Delayed by courier | DLYCourier-side |
| Held for self-collection | HSCHeld |
| Courier awaits your instruction | ADVCourier-side |
| Parcel reported lost | LOSTLost or damaged |
| Claim opened | CLAIMLost or damaged |
| Non-service area | NSAarea |
| Consignee out of city | OOCCustomer not available |
| Needs review | OTHER |
How ShipOps reads it
Needs your decision The courier is waiting for your decision. This is the window where an instruction still changes the outcome. ShipOps raises the parcel to the top of the Action Inbox, and where the courier lets ShipOps send a retry or return, the buttons on the row file it with the courier directly.
ShipOps shows every courier's parcels in the same few plain states, so your team learns one set of words instead of one per courier. All XPS World Wide Express statuses →
The same state on other couriers
See every XPS World Wide Express parcel in plain words
Connect your XPS World Wide Express account and ShipOps reads every status for you, raises the parcels that need a decision, and checks XPS World Wide Express' COD payouts against your orders. Free to start, no card.