ShipOpsTranzo “Advice Pending”: what it means
1006 Needs your decision
Tranzo Advice Pending means Tranzo has stopped and is waiting for you. After a failed visit it asks the merchant whether to try again or send the parcel back, and the parcel sits until you answer.
This is the status that costs money when nobody looks at it. ShipOps puts it at the top of your Action Inbox with the reason from the failed visit. Reach the customer, then answer Tranzo in its portal: Request to Re-Attempt or Request to Return. ShipOps cannot send that answer for you yet.
What to do now
| Your move | Tranzo is holding the parcel and waiting for your instruction: try again or return. Act now, in the Tranzo portal. |
|---|---|
| The customer | Often the customer wants it on another day, or at another address. Ask, then tell Tranzo. |
| Retry or return | Tranzo does not take a retry or return instruction from outside its own portal, so the answer goes in by hand on the Tranzo portal; ShipOps still shows the parcel with its reason and links you there. |
The reasons Tranzo gives on a failed visit
| Non-service area | NSAarea |
|---|---|
| Refused to accept | REFCustomer refused |
| Phone not responding | NRPPhone problem |
| Address issue | ADRAddress problem |
| Consignee not available | CNACustomer not available |
| Lost or damaged | LST |
| Needs review | OTHER |
How ShipOps reads it
Needs your decision The courier is waiting for your decision. This is the window where an instruction still changes the outcome. ShipOps raises the parcel to the top of the Action Inbox, and where the courier lets ShipOps send a retry or return, the buttons on the row file it with the courier directly.
ShipOps shows every courier's parcels in the same few plain states, so your team learns one set of words instead of one per courier. All Tranzo statuses →
The same state on other couriers
See every Tranzo parcel in plain words
Connect your Tranzo account and ShipOps reads every status for you, raises the parcels that need a decision, and checks Tranzo's COD payouts against your orders. Free to start, no card.