ShipOpsNext Step “PARCEL_RETURNED”: what it means
Returned to you
Next Step PARCEL_RETURNED means the returned parcel has been handed back to you. It is the end of a return, and the parcel should now be in your stock.
Usually. Now and then it is printed early, at the hub in the customer's city, and a whole set of return steps follows days later: RETURN_CONFIRM, RETURN_TRANSFER, RETURN_ARRIVED_AT_ORIGIN. That early one was not a handover to you.
So ShipOps waits: if return steps carry on after it, the parcel stays returning until it really comes back. When it does, check it in. A return that never reached you is a claim to raise with Next Step.
What to do now
| Your move | Handed back to you. Check it in. If more return steps follow it, it was not the final handover. |
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How ShipOps reads it
Returned to you Back with you. The parcel is closed as returned. ShipOps checks the courier's payouts for the return charge, so a return billed twice or a return marked delivered on a receipt is caught.
ShipOps shows every courier's parcels in the same few plain states, so your team learns one set of words instead of one per courier. All Next Step statuses →
The same state on other couriers
See every Next Step parcel in plain words
Connect your Next Step account and ShipOps reads every status for you, raises the parcels that need a decision, and checks Next Step's COD payouts against your orders. Free to start, no card.