ShipOps Next Step statuses
Every Next Step tracking status, explained
Next Step prints 17 statuses a merchant actually sees on a parcel. Each one below has its own page: what is physically happening, what to do now, and where it usually goes next. They are grouped by what the parcel needs from you, which is not always what the words suggest.
Booked, not yet collected
Booked| BOOKED | Booked, waiting for Next Step to collect. |
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Moving inside the courier's network
In transit| PICKED_UP | Collected by Next Step and scanned in at its hub in your city. |
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| LEFT_FOR_DESTINATION | On the way to the customer's city. |
| ARRIVED_AT_DESTINATION | At the hub in the customer's city, waiting for a rider. |
| ASSIGNED_FOR_DELIVERY | Given to a rider, who has not set out yet. |
| OUT_FOR_DELIVERY | With the rider on the road. Make sure the customer picks up the phone. |
A delivery failed, the courier still has it
Attempt failed| HALT_DELIVERY | A failed visit. Reach the customer before the next try. |
|---|---|
| REATTEMPT_REQUEST | Your own retry, repeated back. Nothing to do; watch for the next run. |
The courier is waiting for your decision
Needs your decision| ADVICE_REQUESTED | Next Step is waiting for you. Say retry or return from the order in ShipOps. |
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Handed to the customer
Delivered| DELIVERED | Delivered to the customer. Next Step settles the cash to you later. |
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| COURIER_SETTLED | The rider's cash was handed in at the branch. Not your payout. ShipOps shows it as "Delivered · cash with Next Step" until Next Step settles it to you. |
On its way back to you
Coming back| RETURN_CONFIRM | The return is decided. Plan for the parcel coming back. |
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| RETURN_TRANSFER | The return is travelling back to your city. |
| RETURN_ARRIVED_AT_ORIGIN | Back at Next Step's hub in your city, not at your door yet. |
| ASSIGNED_FOR_RETURN | A rider is bringing the return to you. Make sure someone can receive it. |
Back with you
Returned to you| PARCEL_RETURNED | Handed back to you. Check it in. If more return steps follow it, it was not the final handover. |
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Cancelled before it moved
Cancelled| CANCELLED | Cancelled before pickup. |
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The failed-visit reasons, how Next Step connects and what ShipOps does with each parcel are on the Next Step page; how Next Step pays your COD is on Next Step COD payments.
Statuses for other couriers
Stop decoding Next Step by hand
Connect your Next Step account and ShipOps reads every status for you and raises the parcels that need a decision. Free to start, no card.