ShipOpsDigiDokaan “Pending”: what it means
Attempt failed Also printed as Shipment - Delivery Unsuccessful
Pending on a DigiDokaan parcel is a failed delivery visit, not a parcel waiting to be sent. It is Leopard's word for a rider who went and came back, and the reason is printed beside it: CONSIGNEE NOT AVAILABLE, CASH NOT AVAILABLE, REFUSED WITH NO REASON.
This is the most misread word on DigiDokaan. It sounds like the parcel has not left your warehouse, when it has already been to the customer's door. The other couriers say the same thing more plainly: Shipment - Delivery Unsuccessful.
Next is either a second run (Assigned to courier again) or Ready for Return, where DigiDokaan waits for your answer. ShipOps puts the parcel in your Action Inbox with the reason on it.
What to do now
| Your move | A failed visit; the reason is printed beside it. Reach the customer before the courier tries again. |
|---|---|
| The customer | The customer may say nobody came. A Pending with a reason is the courier's word against theirs; a call before the next run settles it. |
| Retry or return | DigiDokaan takes a retry or return instruction only on a parcel it has opened a ticket for. ShipOps keeps an eye on those tickets and puts the buttons on exactly those parcels. |
The reasons DigiDokaan gives on a failed visit
| Non-service area | NSAAddress problem |
|---|---|
| Refused to accept | REFCustomer refused |
| Consignee not available | CNACustomer not available |
| Consignee out of city | OOCCustomer not available |
| Order cancelled | CAN |
| Address issue | ADRAddress problem |
| Phone not responding | NRPPhone problem |
| Needs review | OTHER |
How ShipOps reads it
Attempt failed A delivery failed, the courier still has it. The parcel goes into the Action Inbox with the courier's reason in plain words. The useful move is to reach the customer before the next attempt; ShipOps puts the call and WhatsApp buttons on the row and counts the attempts made so far.
ShipOps shows every courier's parcels in the same few plain states, so your team learns one set of words instead of one per courier. All DigiDokaan statuses →
The same state on other couriers
See every DigiDokaan parcel in plain words
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