ShipOpsDigiDokaan “Ready for Return - {reason}”: what it means
Needs your decision
Ready for Return - {reason}, as in Ready for Return - CONSIGNEE REFUSED, means the delivery failed and the courier is holding the parcel until you say whether to try again or send it back. Despite the name, it has not started back yet.
It usually comes straight after a failed visit, and it is the same visit, not a second one. The reason after the dash is the one to act on: a refusal, cash not available, nobody home.
This is when your answer counts. DigiDokaan opens a ticket here; the top line may already say Awaiting Shipper advice, or may still say Delivery In Transit. ShipOps shows the parcel as needing your answer either way. Leave it unanswered and the next scan is usually Return to Origin.
What to do now
| Your move | Stopped after a failed visit, waiting for your answer. Say try again or return from the order in ShipOps. |
|---|---|
| The customer | If the reason is a refusal, the customer has usually already decided. If it is cash or availability, a call often turns it into a second try. |
| Retry or return | DigiDokaan takes a retry or return instruction only on a parcel it has opened a ticket for. ShipOps keeps an eye on those tickets and puts the buttons on exactly those parcels. |
The reasons DigiDokaan gives on a failed visit
| Non-service area | NSAAddress problem |
|---|---|
| Refused to accept | REFCustomer refused |
| Consignee not available | CNACustomer not available |
| Consignee out of city | OOCCustomer not available |
| Order cancelled | CAN |
| Address issue | ADRAddress problem |
| Phone not responding | NRPPhone problem |
| Needs review | OTHER |
How ShipOps reads it
Needs your decision The courier is waiting for your decision. This is the window where an instruction still changes the outcome. ShipOps raises the parcel to the top of the Action Inbox, and where the courier lets ShipOps send a retry or return, the buttons on the row file it with the courier directly.
ShipOps shows every courier's parcels in the same few plain states, so your team learns one set of words instead of one per courier. All DigiDokaan statuses →
The same state on other couriers
See every DigiDokaan parcel in plain words
Connect your DigiDokaan account and ShipOps reads every status for you, raises the parcels that need a decision, and checks DigiDokaan's COD payouts against your orders. Free to start, no card.