ShipOpsNext Step “ARRIVED_AT_DESTINATION”: what it means
In transit
Next Step ARRIVED_AT_DESTINATION means the parcel has reached Next Step's hub in the customer's city. It has finished travelling and is waiting to be given to a delivery rider.
Next comes ASSIGNED_FOR_DELIVERY. Do not mix it up with RETURN_ARRIVED_AT_ORIGIN, which is a returned parcel reaching the hub in your city.
If you want the customer reachable on delivery day, now is the time to confirm their phone number and a landmark near the address.
What to do now
| Your move | At the hub in the customer's city, waiting for a rider. |
|---|---|
| The customer | Customers who track the parcel themselves often ask why it is in their city but not at their door. A rider usually gets it next. |
How ShipOps reads it
In transit Moving inside the courier's network. Nothing for you to do, so ShipOps keeps it out of your Action Inbox. It does watch the clock: a parcel still in transit five days on, never attempted, goes on the Stuck list, where the lever is an escalation to the courier.
ShipOps shows every courier's parcels in the same few plain states, so your team learns one set of words instead of one per courier. All Next Step statuses →
The same state on other couriers
See every Next Step parcel in plain words
Connect your Next Step account and ShipOps reads every status for you, raises the parcels that need a decision, and checks Next Step's COD payouts against your orders. Free to start, no card.