ShipOpsStallion “HOLD FOR SELF COLLECTION”: what it means
Attempt failed
Stallion HOLD FOR SELF COLLECTION means the parcel is being kept at Stallion's office for the customer to pick up, instead of being delivered to the door. It often follows a failed run, sometimes because the customer said they would collect it themselves.
It is not the end of the road: a parcel held like this is usually sent out again or collected, and delivered. ShipOps shows it as "held for customer pickup". The next move is the customer's, so make sure they know where the parcel is.
What to do now
| Your move | Kept at Stallion's office for the customer to collect. Tell the customer where to go. |
|---|---|
| The customer | The customer may not know the parcel is waiting at an office. Send them the tracking number and ask Stallion for the office address. |
| Retry or return | Stallion does not take a retry or return instruction from outside its own portal, so the answer goes in by hand on the Stallion portal; ShipOps still shows the parcel with its reason and links you there. |
The reasons Stallion gives on a failed visit
| Non-service area | NSAarea |
|---|---|
| Refused to accept | REFCustomer refused |
| Order cancelled | CAN |
| Address issue | ADRAddress problem |
| Consignee not available | CNACustomer not available |
| Consignee out of city | OOCCustomer not available |
| Phone not responding | NRPPhone problem |
| Held for customer pickup | HSCHeld |
| Needs review | OTHER |
How ShipOps reads it
Attempt failed A delivery failed, the courier still has it. The parcel goes into the Action Inbox with the courier's reason in plain words. The useful move is to reach the customer before the next attempt; ShipOps puts the call and WhatsApp buttons on the row and counts the attempts made so far.
ShipOps shows every courier's parcels in the same few plain states, so your team learns one set of words instead of one per courier. All Stallion statuses →
The same state on other couriers
See every Stallion parcel in plain words
Connect your Stallion account and ShipOps reads every status for you, raises the parcels that need a decision, and checks Stallion's COD payouts against your orders. Free to start, no card.