ShipOpsTranzo “Order Created”: what it means
1001 Booked
Tranzo Order Created means the order is on Tranzo and has its tracking number, but no rider has picked it up yet. The parcel is still with you. Nothing has moved.
Next comes Pickup Sheet Generated, then Shipment Picked. A booking can be cancelled from ShipOps while it is here.
A parcel that sits on Order Created for days was never handed over, or the pickup was missed. Check your pickup before you chase Tranzo.
What to do now
| Your move | Booked on Tranzo, not yet picked up. The parcel is still with you. |
|---|---|
| The customer | The customer may already be asking where the parcel is. Nothing has left yet, so check your pickup, not the courier. |
How ShipOps reads it
Booked Booked, not yet collected. A booking that has not been scanned by the courier 48 hours later goes on ShipOps' awaiting-pickup list. It is not a delivery problem yet; it is usually a pickup that was missed or a parcel that never left the store, and the fix is a call to the courier, not the customer.
ShipOps shows every courier's parcels in the same few plain states, so your team learns one set of words instead of one per courier. All Tranzo statuses →
The same state on other couriers
See every Tranzo parcel in plain words
Connect your Tranzo account and ShipOps reads every status for you, raises the parcels that need a decision, and checks Tranzo's COD payouts against your orders. Free to start, no card.