ShipOpsPostEx “At {store} Warehouse”: what it means
0001 Booked Also printed as At Merchant's Warehouse · Unbooked
PostEx 0001 At {store} Warehouse means the order is booked on your PostEx account but the parcel is still with you. PostEx prints your own store name in the phrase. No rider has collected it yet, and PostEx has not scanned it into its network.
PostEx sometimes adds a second line, 0036, with the same words. That is still your warehouse, not the pickup. The pickup is 0031 Departed to PostEx. Warehouse. Until you see that, the parcel is still on your shelf.
Some bookings never get collected and sit here for weeks. If a booking is old and the order is no longer wanted, cancel it so it does not clutter your list. ShipOps shows these parcels as Booked, not in transit.
What to do now
| Your move | Booked but not yet collected. Nothing to do unless it sits here more than a day; then chase the pickup. |
|---|---|
| The customer | If the customer asks where the order is, it has not left you yet. Tell them when the pickup is due, not that it is on its way. |
| How long it usually lasts | Usually a few hours. Sometimes several days if the rider does not come. |
How ShipOps reads it
Booked Booked, not yet collected. A booking that has not been scanned by the courier 48 hours later goes on ShipOps' awaiting-pickup list. It is not a delivery problem yet; it is usually a pickup that was missed or a parcel that never left the store, and the fix is a call to the courier, not the customer.
ShipOps shows every courier's parcels in the same few plain states, so your team learns one set of words instead of one per courier. All PostEx statuses →
The same state on other couriers
See every PostEx parcel in plain words
Connect your PostEx account and ShipOps reads every status for you, raises the parcels that need a decision, and checks PostEx's COD payouts against your orders. Free to start, no card.