ShipOps Tranzo statuses
Every Tranzo tracking status, explained
Tranzo prints 19 statuses a merchant actually sees on a parcel. Each one below has its own page: what is physically happening, what to do now, and where it usually goes next. They are grouped by what the parcel needs from you, which is not always what the words suggest.
Booked, not yet collected
Booked| Order Created 1001 | Booked on Tranzo, not yet picked up. The parcel is still with you. |
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| Pickup Sheet Generated 1003 | On today's pickup list. Keep the parcel packed and labelled. |
Moving inside the courier's network
In transit| Shipment Picked 1004 | Tranzo has the parcel. Nothing to do. |
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| Shipper Warehouse 1005 | At Tranzo's warehouse in your city. Nothing to do. |
| Forward Transfer Ready 1021 | Ready to leave for the customer's city. Nothing to do. |
| Delivery In-Transit 1012 | On its way to the customer's city. Nothing to do. |
| Destination Warehouse 1023 | In the customer's city. Make sure the customer is reachable. |
| Delivery In-Process 1007 | Out for delivery today. Make sure the customer picks up the phone and has the cash ready. |
| Delivery Reschedule 1026 | Another visit is planned after a failed one. Make sure the customer knows. |
| Request to Re-Attempt 1015 | Your instruction to try again is in. The parcel goes back out. Tell the customer. |
A delivery failed, the courier still has it
Attempt failed| Delivery Attempted 1008 | The rider tried and could not deliver. The reason is on the row. Reach the customer now. |
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The courier is waiting for your decision
Needs your decision| Advice Pending 1006 | Tranzo is holding the parcel and waiting for your instruction: try again or return. Act now, in the Tranzo portal. |
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Handed to the customer
Delivered| Delivered 1009 | Delivered. Check the COD on Tranzo's next payout statement. |
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On its way back to you
Coming back| Request to Return 1014 | Your instruction to send it back is in. The return has started. |
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| Return In-Transit 1013 | Coming back to you. Nothing to do until it arrives. |
| Origin Warehouse 1025 | A returning parcel back at Tranzo's warehouse in your city. Not yet in your hands. |
| Return In-Process 1010 | On its last leg back to your return address in Tranzo. Be ready to receive it. |
Back with you
Returned to you| Returned 1011 | Back with you. Check the parcel in. |
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Cancelled before it moved
Cancelled| Cancelled 1002 | Cancelled before pickup. Book again if the order still needs to go. |
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The failed-visit reasons, how Tranzo connects and what ShipOps does with each parcel are on the Tranzo page; how Tranzo pays your COD is on Tranzo COD payments.
Stop decoding Tranzo by hand
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