ShipOps XPS World Wide Express statuses
Every XPS World Wide Express tracking status, explained
XPS World Wide Express prints 25 statuses a merchant actually sees on a parcel. Each one below has its own page: what is physically happening, what to do now, and where it usually goes next. They are grouped by what the parcel needs from you, which is not always what the words suggest.
Booked, not yet collected
Booked| Order is Booked | Booked on XPS. The parcel is still with you until a rider collects it. |
|---|---|
| New Booked | Booked, not yet collected. Same step as Order is Booked. |
Moving inside the courier's network
In transit| Parcel Received at office | XPS has the parcel. Nothing to do. |
|---|---|
| Shipment picked in {hub} | Collected into a courier hub. Nothing to do. |
| Parcel in Transit to Destination | On its way to the customer's city. If XPS already lists it as delivered, it is delivered. |
| Arrived at Station in {city} | In the customer's city. Make sure the customer is reachable. |
| Assigned to courier in {city} | Given to a rider for delivery. Make sure the customer picks up the phone. |
| Parcel Received at Destination | At XPS's office in the customer's city. Make sure the customer is reachable. |
| Out for Delivery | With the rider today. Make sure the customer picks up the phone and has the cash ready. |
A delivery failed, the courier still has it
Attempt failed| Consignee not available | The rider went and the customer was not there. Reach the customer before the next visit. |
|---|---|
| Refused By Consignee | The customer refused the parcel at the door. Call them before XPS starts the return. |
| Pending | A failed delivery on XPS, not a parcel waiting to ship. Reach the customer. |
| Re-attempt | The same parcel going out again after a failed visit. ShipOps does not count it as a second failure. |
The courier is waiting for your decision
Needs your decision| Ready for Return - CONSIGNEE REFUSED | XPS is about to send it back because the customer refused. Act now: call the customer, then answer in the XPS portal. |
|---|---|
| Ready for Return - REFUSED WITH NO REASON | Marked for return after a refusal with no reason given. Call the customer, then answer in the XPS portal. |
Handed to the customer
Delivered| Delivered ( Received By Self ) | Delivered to the customer. The COD comes to you on an XPS invoice; ShipOps reads it from your account. |
|---|---|
| Delivered | Delivered. The cash comes to you on an XPS invoice; ShipOps reads it from your account and checks you were paid. |
On its way back to you
Coming back| Return to Origin | Coming back to you. Nothing to do until it arrives. |
|---|---|
| Return In Process | The return is under way. Nothing to do until it reaches you. |
| Returned to origin city | Back in your city, not yet in your hands. |
| Parcel Return to office | At the XPS office, waiting to be handed back. Arrange to collect it. |
Back with you
Returned to you| Returned to Shipper ( Received By Self ) | Back with you. Check the parcel in. |
|---|---|
| Return To Sender | Back with you. Check the parcel in. |
Cancelled before it moved
Cancelled| Order is Cancelled | Cancelled before pickup. Book again if the order still needs to go. |
|---|---|
| cancelled | Cancelled before pickup. Same as Order is Cancelled. |
The failed-visit reasons, how XPS World Wide Express connects and what ShipOps does with each parcel are on the XPS World Wide Express page; how XPS World Wide Express pays your COD is on XPS World Wide Express COD payments.
Stop decoding XPS World Wide Express by hand
Connect your XPS World Wide Express account and ShipOps reads every status for you and raises the parcels that need a decision. Free to start, no card.