ShipOpsInstaWorld “Shipper Advice”: what it means
Needs your decision Also printed as Shipper Advice by Insta
InstaWorld "Shipper Advice" means InstaWorld has stopped the parcel after a failed delivery and is waiting for you to say what happens next: deliver again, or return it. Until someone answers, the parcel waits. Shipper Advice by Insta is the same request, raised by InstaWorld's own team.
It follows a Delivery unsuccessful or Not Available. If nobody answers, the parcel usually moves on to Return to Origin, so do not wait.
InstaWorld takes this instruction only through your account manager, not from ShipOps or any other app. ShipOps keeps the parcel in your inbox with the reason from the failed visit, so you know what to tell them.
What to do now
| Your move | InstaWorld is waiting for your instruction. Tell your account manager: deliver again, or return. |
|---|---|
| The customer | The customer may already have told the rider why. Call them, get a yes and a time, then call InstaWorld. |
| Retry or return | InstaWorld does not take a retry or return instruction from outside its own portal, so the answer goes in by hand; ShipOps still shows the parcel with its reason and links you there. |
The reasons InstaWorld gives on a failed visit
| Non-service area | NSAAddress problem |
|---|---|
| Refused to accept | REFCustomer refused |
| Consignee not available | CNACustomer not available |
| Held for collection, not collected | HFCCustomer not available |
| Consignee out of city | OOCCustomer not available |
| Order cancelled | CAN |
| Address issue | ADRAddress problem |
| Phone not responding | NRPPhone problem |
| Needs review | OTHER |
How ShipOps reads it
Needs your decision The courier is waiting for your decision. This is the window where an instruction still changes the outcome. ShipOps raises the parcel to the top of the Action Inbox, and where the courier lets ShipOps send a retry or return, the buttons on the row file it with the courier directly.
ShipOps shows every courier's parcels in the same few plain states, so your team learns one set of words instead of one per courier. All InstaWorld statuses →
The same state on other couriers
See every InstaWorld parcel in plain words
Connect your InstaWorld account and ShipOps reads every status for you, raises the parcels that need a decision, and checks InstaWorld's COD payouts against your orders. Free to start, no card.