ShipOps InstaWorld statuses
Every InstaWorld tracking status, explained
InstaWorld prints 25 statuses a merchant actually sees on a parcel. Each one below has its own page: what is physically happening, what to do now, and where it usually goes next. They are grouped by what the parcel needs from you, which is not always what the words suggest.
Booked, not yet collected
Booked| uncollected | Booked, waiting for pickup. If it stays here past your usual pickup day, chase the pickup, not the customer. |
|---|---|
| Shipper Not Available | A pickup problem on your side, not a failed delivery. Check that someone was at the pickup address and the parcel was ready. |
Moving inside the courier's network
In transit| Pickup Done | Collected from you. Nothing to do. |
|---|---|
| HandOver to Courier | InstaWorld passed the parcel to the courier that will carry it. Nothing to do. |
| Arrival at INSTA-Hub | At InstaWorld's own hub, being sorted. Nothing to do. |
| In Transit | Moving inside InstaWorld's network. Nothing to do. |
| At Origin warehouse | In your city's warehouse, waiting to leave. Nothing to do. |
| At warehouse | At an InstaWorld warehouse. Nothing to do unless it sits there for days. |
| At Destination warehouse | In the customer's city. Delivery is usually next; make sure the customer expects it. |
| Out for delivery | With the rider today. Make sure the customer is reachable and has the cash ready. |
A delivery failed, the courier still has it
Attempt failed| Delivery unsuccessful | A failed visit. InstaWorld retries on its own. Reach the customer first, then tell your account manager what they said. |
|---|---|
| Not Available | The customer was not there. Call them, agree a time, and pass it to your account manager. |
| Refused | The customer turned the parcel away at the door. Call once to find out why before the return starts. |
| Refused marked By Insta | InstaWorld's call centre confirmed the refusal. Decide retry or return and tell your account manager. |
| Not Responded marked By Insta | InstaWorld's call centre could not reach the customer. Try them yourself on WhatsApp before the return starts. |
The courier is waiting for your decision
Needs your decision| Shipper Advice | InstaWorld is waiting for your instruction. Tell your account manager: deliver again, or return. |
|---|---|
| Hold For Collection | The parcel waits at a branch for the customer to collect. Tell the customer where, and tell InstaWorld if they will not come. |
| Non Service Area | InstaWorld does not deliver to this address. Decide: a new address, branch collection, or return. |
Handed to the customer
Delivered| Delivered | Delivered. The COD will appear on an InstaWorld statement; upload it to ShipOps to check you were paid. |
|---|
On its way back to you
Coming back| Return to Origin | The return has started. Plan for it; the parcel is not back yet. |
|---|---|
| Return received at Insta Hub | The return is at InstaWorld's hub, on its way to you. Nothing to do. |
| Return In-Transit | Coming back to you. Plan for it. |
| Return - Out for delivery | The return is on its way to your door today. Have someone ready to receive and count it. |
Back with you
Returned to you| Returned to Shipper | Back with you. Check it in. |
|---|
Cancelled before it moved
Cancelled| cancelled | Cancelled before pickup. Nothing was carried. |
|---|
The failed-visit reasons, how InstaWorld connects and what ShipOps does with each parcel are on the InstaWorld page; how InstaWorld pays your COD is on InstaWorld COD payments.
Stop decoding InstaWorld by hand
Connect your InstaWorld account and ShipOps reads every status for you and raises the parcels that need a decision. Free to start, no card.