ShipOpsNext Step “RETURN_CONFIRM”: what it means
Coming back Also printed as Return Confirm
Next Step RETURN_CONFIRM means the return is confirmed and the parcel is starting back to you. It is one of the two answers to ADVICE_REQUESTED. The parcel is coming back, not back yet.
Next Step's tracking page may write it as Order status changed to Return Confirm. After it come the return steps: RETURN_TRANSFER, RETURN_ARRIVED_AT_ORIGIN, ASSIGNED_FOR_RETURN, and finally PARCEL_RETURNED.
Next Step can still send a parcel out again after this. If that happens, ShipOps follows it back out, so check the parcel's latest status before you write the order off.
What to do now
| Your move | The return is decided. Plan for the parcel coming back. |
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How ShipOps reads it
Coming back On its way back to you. The return is committed, so ShipOps stops suggesting retries and moves the parcel to the returns list. When it lands, checking it in records that you have the goods back, and the return charge is counted against the order.
ShipOps shows every courier's parcels in the same few plain states, so your team learns one set of words instead of one per courier. All Next Step statuses →
The same state on other couriers
See every Next Step parcel in plain words
Connect your Next Step account and ShipOps reads every status for you, raises the parcels that need a decision, and checks Next Step's COD payouts against your orders. Free to start, no card.