ShipOpsXPS World Wide Express “Pending”: what it means
Attempt failed
XPS Pending does not mean "not shipped yet". On XPS it is written after a delivery visit that did not deliver: the rider came back with the parcel, and the delivery is pending.
ShipOps reads it as a failed visit and puts the parcel in your Action Inbox. The reason, when XPS gives one, usually shows in the row before or after it, such as Ready for Return - CONSIGNEE REFUSED. Reach the customer before the parcel turns into a return.
What to do now
| Your move | A failed delivery on XPS, not a parcel waiting to ship. Reach the customer. |
|---|---|
| Retry or return | XPS World Wide Express does not take a retry or return instruction from outside its own portal, so the answer goes in by hand on the XPS World Wide Express portal; ShipOps still shows the parcel with its reason and links you there. |
The reasons XPS World Wide Express gives on a failed visit
| Refused to accept | REFCustomer refused |
|---|---|
| Consignee not available | CNACustomer not available |
| COD cash issue | COD |
| Address issue | ADRAddress problem |
| Phone not responding | NRPPhone problem |
| Wanted to open parcel first | OPN |
| Item complaint | ITEM |
| Duplicate order | DUPCourier-side |
| Fake order | FAKECourier-side |
| Delayed by courier | DLYCourier-side |
| Held for self-collection | HSCHeld |
| Courier awaits your instruction | ADVCourier-side |
| Parcel reported lost | LOSTLost or damaged |
| Claim opened | CLAIMLost or damaged |
| Non-service area | NSAarea |
| Consignee out of city | OOCCustomer not available |
| Needs review | OTHER |
How ShipOps reads it
Attempt failed A delivery failed, the courier still has it. The parcel goes into the Action Inbox with the courier's reason in plain words. The useful move is to reach the customer before the next attempt; ShipOps puts the call and WhatsApp buttons on the row and counts the attempts made so far.
ShipOps shows every courier's parcels in the same few plain states, so your team learns one set of words instead of one per courier. All XPS World Wide Express statuses →
The same state on other couriers
See every XPS World Wide Express parcel in plain words
Connect your XPS World Wide Express account and ShipOps reads every status for you, raises the parcels that need a decision, and checks XPS World Wide Express' COD payouts against your orders. Free to start, no card.