ShipOpsBarqXpress “Attempted”: what it means
Attempt failed
BarqXpress Attempted means the rider reached the customer, or tried to, and could not deliver. BarqXpress prints the reason in brackets after it, for example (Refused) or (Customer call not answering).
The parcel is still with BarqXpress. BarqXpress may send it out again by itself (Re-Attempt), or take it back to its warehouse and wait for your advice (Return Received). ShipOps shows the reason on the parcel.
What to do now
| Your move | The rider could not deliver. The reason is in brackets after the status. You can answer with a re-attempt. |
|---|---|
| The customer | A customer who was not home often just wants another day. One who refused rarely changes their mind without a call first. |
| Retry or return | BarqXpress takes a retry or return instruction only on a parcel it has opened a ticket for. ShipOps keeps an eye on those tickets and puts the buttons on exactly those parcels. |
The reasons BarqXpress gives on a failed visit
| Non-service area | NSAAddress problem |
|---|---|
| Refused to accept | REFCustomer refused |
| Courier mis-routed | MRTCourier-side |
| Shipper-side issue | SHPCourier-side |
| Parcel not found by courier | PNALost or damaged |
| Lost or damaged | DMGLost or damaged |
| Held at customer's request | HLDHeld |
| Customer had no cash | CSHCustomer not available |
| Address issue | ADRAddress problem |
| Phone not responding | NRPPhone problem |
| Customer asked for another time | TIMCustomer not available |
| Consignee not available | CNACustomer not available |
| Order cancelled | CAN |
| Needs review | OTHER |
How ShipOps reads it
Attempt failed A delivery failed, the courier still has it. The parcel goes into the Action Inbox with the courier's reason in plain words. The useful move is to reach the customer before the next attempt; ShipOps puts the call and WhatsApp buttons on the row and counts the attempts made so far.
ShipOps shows every courier's parcels in the same few plain states, so your team learns one set of words instead of one per courier. All BarqXpress statuses →
The same state on other couriers
See every BarqXpress parcel in plain words
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