ShipOpsDigiDokaan “Awaiting Shipper advice”: what it means
Needs your decision Also printed as Awaiting Shipper Advice · Shipment - Shipper Advise Requested
DigiDokaan Awaiting Shipper advice means a delivery failed and DigiDokaan has opened a ticket asking you, the shipper, to say try again or return. Until you answer, the parcel waits. It is the one DigiDokaan status that is asking you for something.
The scans below it show why: a Pending or Shipment - Delivery Unsuccessful with a reason, often followed by Ready for Return or Shipment - Shipper Advise Requested. Sometimes the courier sends the parcel out again on its own while the ticket is still open. ShipOps keeps asking you anyway, because a ticket left unanswered is how parcels end up coming back.
Only an open ticket takes your answer, and it has no space for a new address. ShipOps shows try again and return on the order while the ticket is open; send a corrected address to the customer conversation. Once a return is decided, the next scan is Return - Confirm.
What to do now
| Your move | The ticket is open. Say try again or return from the order in ShipOps. |
|---|---|
| The customer | The customer may not know the delivery failed. A message naming the reason the courier gave usually gets a straight answer. |
| Retry or return | DigiDokaan takes a retry or return instruction only on a parcel it has opened a ticket for. ShipOps keeps an eye on those tickets and puts the buttons on exactly those parcels. |
The reasons DigiDokaan gives on a failed visit
| Non-service area | NSAAddress problem |
|---|---|
| Refused to accept | REFCustomer refused |
| Consignee not available | CNACustomer not available |
| Consignee out of city | OOCCustomer not available |
| Order cancelled | CAN |
| Address issue | ADRAddress problem |
| Phone not responding | NRPPhone problem |
| Needs review | OTHER |
How ShipOps reads it
Needs your decision The courier is waiting for your decision. This is the window where an instruction still changes the outcome. ShipOps raises the parcel to the top of the Action Inbox, and where the courier lets ShipOps send a retry or return, the buttons on the row file it with the courier directly.
ShipOps shows every courier's parcels in the same few plain states, so your team learns one set of words instead of one per courier. All DigiDokaan statuses →
The same state on other couriers
See every DigiDokaan parcel in plain words
Connect your DigiDokaan account and ShipOps reads every status for you, raises the parcels that need a decision, and checks DigiDokaan's COD payouts against your orders. Free to start, no card.