ShipOpsM&P “Reached at Destination”: what it means
5 In transit
On M&P, 5 Reached at Destination means the parcel has arrived in the customer's city and is at M&P's local office, waiting to go out with a rider. The note reads "Arrived at destination city." The next status is normally 6 Out-for-Delivery.
This is the last quiet moment before the delivery attempt, so it is the right time to make sure the customer is expecting the parcel and has the cash ready. A message now costs less than a failed visit later.
Reached at Destination is not a delivery and not a hold. If a parcel sits here for days without going out for delivery, M&P has not sent it out. Ask M&P; do not assume the customer refused.
What to do now
| Your move | In the customer's city. Out-for-Delivery usually comes next. |
|---|---|
| The customer | Usually nothing. A customer who tracks the parcel sees it in their city and may ask when it will come. |
How ShipOps reads it
In transit Moving inside the courier's network. Nothing for you to do, so ShipOps keeps it out of your Action Inbox. It does watch the clock: a parcel still in transit five days on, never attempted, goes on the Stuck list, where the lever is an escalation to the courier.
ShipOps shows every courier's parcels in the same few plain states, so your team learns one set of words instead of one per courier. All M&P statuses →
The same state on other couriers
See every M&P parcel in plain words
Connect your M&P account and ShipOps reads every status for you, raises the parcels that need a decision, and checks M&P's COD payouts against your orders. Free to start, no card.