ShipOpsM&P
ShipOps connects to your M&P COD account with the API username, password and account number M&P issued you. It follows every parcel through M&P's sixteen numbered tracking tags, files retry or return advice when M&P holds a parcel, and ties each payment batch to the parcels it paid by cheque number.
M&P's COD API is tidy: a bulk tracking call that takes up to 200 consignment numbers, a per-parcel public trail with stable numeric tags, a payment report that lists payout batches, and a monthly report of handed-over parcels that carries each one's cheque number. ShipOps uses all four, and the join between the last two is what makes M&P's money readable.
Two things to know. M&P refuses a booking with a COD of zero, so prepaid orders go out with a nominal ₨1 and come back on payment reports with a negative net (COD ₨1 minus the invoice), which looks alarming and is normal. And a parcel M&P has not yet scanned at the origin hub is invisible to its reports, so a booked-but-not-handed parcel appears a few hours later than you booked it.
This page is written from M&P's API documents, from its live dashboard reconciled against the APIs to the rupee, and from months of M&P trails and payouts ShipOps has read for a production account.
What ShipOps does with M&P
| Live tracking | Yes. ShipOps lists parcels from your M&P account directly, then follows each one. A parcel you booked outside ShipOps is still found. |
|---|---|
| Retry / return instruction | M&P accepts a retry or return instruction only while a parcel is in its review window. ShipOps watches for that window and alarms it, so the instruction goes in while it can still change the outcome. |
| Booking and labels | Yes. Book from the order, print the label, cancel a booking. Services: Overnight, Second Day. Label layouts: ShipOps label (4×6 in). |
| COD payouts | Automatic. ShipOps reads M&P's payout receipts from its API on a schedule and checks every parcel on them. How M&P pays COD, in detail → |
| What you type to connect | API username · API password · Account number Then pick your pickup location. |
| Recognised as | m&p · m&p · m&p courier · m&p logistics · m-p-logistic · mnp courier · muller & phipps · mulphilog |
Connecting M&P
M&P gives you a COD API username in the form STORENAME_12345, an API password (not the portal login), and your account number, which is the part after the underscore. ShipOps asks for all three once and checks them against M&P before saving them encrypted.
You then pick the pickup location your bookings run under. It prints on the label as the sender and is what voids and load sheets are filed against. If M&P returns no pickup location for your account, ask M&P to add one and reconnect.
Advice on M&P is tied to one tag: 8 Hold for Advice. That is the window. ShipOps shows the retry and return buttons there and nowhere else, and M&P's own 9 Re-Attempt Advice tag confirms when your instruction has been taken.
What M&P's statuses mean
12 phrases, read the way the app reads them| What M&P prints | What it means | What to do |
|---|---|---|
| 1 Booked | Booked | Booked, not yet scanned. M&P's reports will not show it until the origin hub scan. |
| 3 Arrived at OPS Facility · 4 In-transit · 5 Reached at Destination | In transit | Inside M&P's network and moving. |
| 6 Out-for-Delivery | In transit | With the rider today. A status text helps the attempt land. |
| 7 Unsuccessful Delivery Attempt | Attempt failed | A failed visit; the reason text follows. M&P reschedules on its own. Reach the customer before the next attempt. |
| 8 Hold for Advice | Needs your decision | The window. M&P is holding the parcel for your instruction: retry, or return. Say so from the order in ShipOps. |
| 9 Re-Attempt Advice | In transit | Your retry has been taken; redispatch is pending. Nothing more to file. |
| 16 Failed Delivered | Coming back | M&P has given up on the delivery and started the return. |
| 11 Return – In Transit · 12 Return – Reached at Origin · 13 Return – Out For Delivery | Coming back | Coming back. Make sure someone is at the pickup location. |
| 14 Unsuccessful Return Attempt | Coming back | The rider could not hand the return back. Check the pickup location is staffed. |
| 15 Return to Vendor / Return to Shipper | Returned to you | Back with you. Check it in so the order can be cancelled and restocked if that switch is on. |
| 10 Delivered | Delivered | Done. The COD appears on a payment report batch; ShipOps watches for the parcel's cheque number. |
| Void | Cancelled | Voided before pickup. Voided consignment numbers linger in M&P's lists for a while; ShipOps keeps them closed. |
Why a M&P delivery fails, as ShipOps names it
| Address problem | Non-service area · Address issue |
|---|---|
| Customer refused | Refused to accept |
| Customer not available | Consignee not available · Consignee out of city · Held for collection, not collected |
| Other | Order cancelled · Needs review |
| Phone problem | Phone not responding |
These are the reasons M&P gives on a failed visit, normalised to one label each so your team sees "Customer not available", never the raw string. The family decides what the Action Inbox suggests: an address problem asks the customer for a landmark, a phone problem tries WhatsApp, a refusal asks whether to return.
Questions merchants ask about M&P
Which M&P credentials does ShipOps need?
Your COD API username (STORENAME_12345), the API password M&P gave you with it, and your account number (the part after the underscore). Not your portal login. Stored encrypted.
Why does a parcel I just booked not show in ShipOps's M&P list yet?
M&P's reports see a parcel from its origin-hub scan, not from booking. ShipOps records the booking itself the moment you make it, and M&P's trail attaches when the scan happens, usually within the pickup interval.
When can I tell M&P to retry or return?
At tag 8, Hold for Advice. That is M&P's window; ShipOps shows the buttons there. Tag 9 confirms your retry was taken.
Can I book prepaid orders with M&P from ShipOps?
Yes. M&P refuses COD zero, so ShipOps books prepaid orders with the nominal ₨1 M&P expects and remembers that the order was paid online, so the payment report line reads as charges rather than a short payment.
Can I book M&P parcels and print labels from ShipOps?
Yes, under the pickup location you choose, with labels, load sheets and void, all on your M&P account.
Connect M&P in a minute
Install ShipOps, paste the key M&P already gave you, and your parcels and payouts land in one place. Free to start, no card.