ShipOps Shipnoc statuses
Every Shipnoc tracking status, explained
Shipnoc prints 23 statuses a merchant actually sees on a parcel. Each one below has its own page: what is physically happening, what to do now, and where it usually goes next. They are grouped by what the parcel needs from you, which is not always what the words suggest.
Booked, not yet collected
Booked| Parcel Booked | The first status on every parcel. Booked, waiting for pickup. |
|---|---|
| AC BOOK PARCEL | A bookkeeping note on a parcel Shipnoc has not received yet. Check it was handed over. |
Moving inside the courier's network
In transit| Received At Office | Shipnoc has the parcel. |
|---|---|
| INTRANSIT | Moving inside Shipnoc's network. |
| REACHED AT DESTINATION | In the customer's city, waiting for a rider. |
| Out For Delivery | With the rider. Make sure the customer picks up the phone. |
| REBOOKED | A parcel on its way back has been sent out again. Make sure the customer is ready this time. |
A delivery failed, the courier still has it
Attempt failed| Consignee Not Available | A failed visit: nobody to receive it. Reach the customer before the next try. |
|---|---|
| REFUSED TO ACCEPT | The customer refused at the door. Call them today; refusals rarely recover on their own. |
| INCOMPLETE ADDRESS | The rider could not find the address. Get a landmark and a working phone from the customer and pass it on. |
| Cash not available | The customer could not pay at the door. Ask when they will have the cash, or offer another way to pay. |
| UNABLE TO CONTACT | The rider could not reach the customer by phone. Check the number on the order. |
| SHIFTED | The customer has moved. Get the new address from them before anything else. |
| After call Re Attempt | Shipnoc rang the customer and will try again. Still a failed visit; reach the customer yourself too. |
The courier is waiting for your decision
Needs your decision| ON HOLD | Shipnoc is keeping the parcel in the customer's city. Tell your Shipnoc contact what to do, and reach the customer. |
|---|---|
| HOLD FOR SELF COLLECTION | Kept at Shipnoc's office for the customer to collect. Tell the customer where to go. |
| non service area | Shipnoc cannot deliver to this address. Decide with the customer: a different address, or a return. |
| Wrong Destination | The parcel went to the wrong city. Check the city on the booking first. |
Handed to the customer
Delivered| Delivered | Delivered, unless a failed visit, a hold or a return follows it. Then ShipOps does not count it as delivered. |
|---|---|
| PAYMENT DONE | Not a delivery scan. Shipnoc marking the parcel paid on its side. ShipOps goes by the Delivered before it. |
On its way back to you
Coming back| READY FOR RTN | Waiting to come back. Not final: if the customer still wants it, ask Shipnoc to rebook it now. |
|---|
Back with you
Returned to you| Parcel Returned | Back with you. Check it in. |
|---|
Cancelled before it moved
Cancelled| Parcel Cancelled | Cancelled before pickup. |
|---|
The failed-visit reasons, how Shipnoc connects and what ShipOps does with each parcel are on the Shipnoc page; how Shipnoc pays your COD is on Shipnoc COD payments.
Statuses for other couriers
Stop decoding Shipnoc by hand
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