ShipOpsStallion “RE ATTEMPT REQUEST”: what it means
Needs your decision
Stallion RE ATTEMPT REQUEST means someone has asked Stallion to try delivering again after a failed run, and the request is waiting for Stallion's decision. The parcel has not gone back out yet.
ShipOps keeps it in your inbox until it moves. Next comes RE ATTEMPT APPROVED if Stallion agrees, or RETURN CONFIRM if the parcel is sent back after all. If it sits here for long, chase it in Stallion's portal.
What to do now
| Your move | A re-attempt has been asked for and Stallion has not answered yet. Keep the customer ready. |
|---|---|
| Retry or return | Stallion does not take a retry or return instruction from outside its own portal, so the answer goes in by hand on the Stallion portal; ShipOps still shows the parcel with its reason and links you there. |
The reasons Stallion gives on a failed visit
| Non-service area | NSAarea |
|---|---|
| Refused to accept | REFCustomer refused |
| Order cancelled | CAN |
| Address issue | ADRAddress problem |
| Consignee not available | CNACustomer not available |
| Consignee out of city | OOCCustomer not available |
| Phone not responding | NRPPhone problem |
| Held for customer pickup | HSCHeld |
| Needs review | OTHER |
How ShipOps reads it
Needs your decision The courier is waiting for your decision. This is the window where an instruction still changes the outcome. ShipOps raises the parcel to the top of the Action Inbox, and where the courier lets ShipOps send a retry or return, the buttons on the row file it with the courier directly.
ShipOps shows every courier's parcels in the same few plain states, so your team learns one set of words instead of one per courier. All Stallion statuses →
The same state on other couriers
See every Stallion parcel in plain words
Connect your Stallion account and ShipOps reads every status for you, raises the parcels that need a decision, and checks Stallion's COD payouts against your orders. Free to start, no card.