ShipOpsTranzo “Delivery Reschedule”: what it means
1026 In transit
Tranzo Delivery Reschedule means the delivery has been moved to another day after a visit that did not deliver. It usually follows a Delivery Attempted row, and it is the outcome of that same visit, not a visit of its own.
ShipOps does not count it as a second failure. Tell the customer the rider is coming again; next comes Delivery In-Process.
What to do now
| Your move | Another visit is planned after a failed one. Make sure the customer knows. |
|---|
How ShipOps reads it
In transit Moving inside the courier's network. Nothing for you to do, so ShipOps keeps it out of your Action Inbox. It does watch the clock: a parcel still in transit five days on, never attempted, goes on the Stuck list, where the lever is an escalation to the courier.
ShipOps shows every courier's parcels in the same few plain states, so your team learns one set of words instead of one per courier. All Tranzo statuses →
The same state on other couriers
See every Tranzo parcel in plain words
Connect your Tranzo account and ShipOps reads every status for you, raises the parcels that need a decision, and checks Tranzo's COD payouts against your orders. Free to start, no card.