ShipOpsTranzo “Request to Re-Attempt”: what it means
1015 In transit
Tranzo Request to Re-Attempt means the merchant has asked Tranzo to try delivering again. The parcel goes back out with a rider; no new visit has happened yet.
ShipOps reads it as moving again, not as another failure. Next comes Delivery In-Process.
What to do now
| Your move | Your instruction to try again is in. The parcel goes back out. Tell the customer. |
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How ShipOps reads it
In transit Moving inside the courier's network. Nothing for you to do, so ShipOps keeps it out of your Action Inbox. It does watch the clock: a parcel still in transit five days on, never attempted, goes on the Stuck list, where the lever is an escalation to the courier.
ShipOps shows every courier's parcels in the same few plain states, so your team learns one set of words instead of one per courier. All Tranzo statuses →
The same state on other couriers
See every Tranzo parcel in plain words
Connect your Tranzo account and ShipOps reads every status for you, raises the parcels that need a decision, and checks Tranzo's COD payouts against your orders. Free to start, no card.