ShipOpsTrax “Return - Confirm”: what it means
Coming back
Trax "Return - Confirm" means the return has been confirmed. You see it after the shipper chooses return. The parcel will now be sent back to you instead of to the customer.
It follows Shipper Advise Requested. Next come the return steps, Return - In Transit and the rest, ending in Return - Delivered to Shipper.
It is not always the end of the sale. Trax does sometimes send the parcel out again after this, and when it does, ShipOps follows the newer update and the parcel can still be delivered. Until then, ShipOps shows it as returning.
What to do now
| Your move | The return is confirmed. Plan for it, or ask for a retry if the customer has come back to you. |
|---|---|
| The customer | A customer who missed the rider may call now. If they do, ask Trax for a retry before the parcel leaves their city. |
How ShipOps reads it
Coming back On its way back to you. The return is committed, so ShipOps stops suggesting retries and moves the parcel to the returns list. When it lands, checking it in records that you have the goods back, and the return charge is counted against the order.
ShipOps shows every courier's parcels in the same few plain states, so your team learns one set of words instead of one per courier. All Trax statuses →
The same state on other couriers
See every Trax parcel in plain words
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