ShipOpsBarqXpress “Shipper Advice”: what it means
Needs your decision
BarqXpress Shipper Advice means BarqXpress has stopped and is waiting for your instruction on the parcel. It is one of three statuses — with Attempted and Return Received — in which BarqXpress accepts advice.
BarqXpress offers two answers: re-attempt the delivery, or confirm the return. ShipOps puts the parcel in your inbox with its reason, and can send the re-attempt for you; the return is confirmed in the BarqXpress portal for now.
What to do now
| Your move | BarqXpress is asking you what to do with the parcel. Re-attempt or return. |
|---|---|
| Retry or return | BarqXpress takes a retry or return instruction only on a parcel it has opened a ticket for. ShipOps keeps an eye on those tickets and puts the buttons on exactly those parcels. |
The reasons BarqXpress gives on a failed visit
| Non-service area | NSAAddress problem |
|---|---|
| Refused to accept | REFCustomer refused |
| Courier mis-routed | MRTCourier-side |
| Shipper-side issue | SHPCourier-side |
| Parcel not found by courier | PNALost or damaged |
| Lost or damaged | DMGLost or damaged |
| Held at customer's request | HLDHeld |
| Customer had no cash | CSHCustomer not available |
| Address issue | ADRAddress problem |
| Phone not responding | NRPPhone problem |
| Customer asked for another time | TIMCustomer not available |
| Consignee not available | CNACustomer not available |
| Order cancelled | CAN |
| Needs review | OTHER |
How ShipOps reads it
Needs your decision The courier is waiting for your decision. This is the window where an instruction still changes the outcome. ShipOps raises the parcel to the top of the Action Inbox, and where the courier lets ShipOps send a retry or return, the buttons on the row file it with the courier directly.
ShipOps shows every courier's parcels in the same few plain states, so your team learns one set of words instead of one per courier. All BarqXpress statuses →
The same state on other couriers
See every BarqXpress parcel in plain words
Connect your BarqXpress account and ShipOps reads every status for you, raises the parcels that need a decision, and checks BarqXpress' COD payouts against your orders. Free to start, no card.