ShipOpsHow FulfillKaro pays your COD, and how to check it
FulfillKaro collects the COD from Leopards, PostEx or Trax and pays it to you, less its charges. FulfillKaro does not share payment data with ShipOps, so upload its payout statement: ShipOps checks every row, matches each line to a parcel, and lists every delivered parcel that is on no statement as owed to you.
When FulfillKaro pays
FulfillKaro's site advertises payment within 24 hours for qualifying volume, and its FAQ says payments go out 48 to 72 hours after delivery. What applies to you is set by your agreement with FulfillKaro. After you upload a few statements, ShipOps can show you your usual rhythm.
Because FulfillKaro sits between you and the courier, the courier pays FulfillKaro and FulfillKaro pays you. A delivered parcel that is late on your statement may be late at either step; ask FulfillKaro, since that is who owes you.
What the FulfillKaro payout receipt contains
The payout statement is the file FulfillKaro gives you for a payment, usually one row per parcel: the tracking number, the COD, the charges and the amount paid. It may come as a PDF, CSV or Excel file. ShipOps reads it, checks that every row adds up, matches each line to your order, and remembers the layout for next time.
Where the money goes wrong
These are the discrepancies ShipOps finds on FulfillKaro receipts, in the order they usually cost the most:
- Delivered, on no statement. Once you have the statements for the period, these are the parcels to ask FulfillKaro about.
- Short paid. The amount on a statement row is less than the order's COD minus the agreed charges.
- Charges different from your rate. The delivery or fulfilment charge on the statement does not match what you agreed with FulfillKaro.
- A return charged twice. The same returned parcel deducted on two statements.
What ShipOps does with a FulfillKaro payout
You upload the statementUpload the statement on the Money screen. ShipOps checks every row, matches the lines to your parcels and files it. Uploading is never charged. The Money screen shows what reached your bank, what FulfillKaro still owes you, and what is at risk.
ShipOps cannot see a FulfillKaro payment until you upload the statement. FulfillKaro's API has no payment data, so "courier owes you" for FulfillKaro is only as up to date as your last upload.
ShipOps does not raise the dispute for you. It shows you which parcels to raise, with their tracking numbers and delivery dates, so you can send them to FulfillKaro.
Questions merchants ask about FulfillKaro payments
When does FulfillKaro pay COD?
FulfillKaro says payments go out 48 to 72 hours after delivery, and within 24 hours for qualifying volume. Your own timing is in your agreement with FulfillKaro. Upload a few statements and ShipOps shows you your usual rhythm.
Who pays me for a FulfillKaro parcel, FulfillKaro or the courier?
FulfillKaro. The courier pays FulfillKaro, and FulfillKaro pays you. Raise a missing payment with FulfillKaro, not with Leopards, PostEx or Trax.
What format does the FulfillKaro statement need to be in?
The file FulfillKaro gives you, as PDF, CSV or Excel. ShipOps reads it as it is and remembers the layout for next time.
How do I find FulfillKaro parcels delivered but not paid?
Upload the statements for the period. Delivered parcels that appear on none of them are listed under "courier owes you" with their delivery dates.
See what FulfillKaro still owes you
Connect FulfillKaro and ShipOps matches every payout against your orders. Short-paid, skipped and zero-collected parcels come out as a list you can send to your account manager. Free to start.