ShipOpsHow Tranzo pays your COD, and how to check it
Tranzo collects the COD, through its own riders or its delivery partners, and pays it to you less its charges. Tranzo has no payment API, so upload its payout statement: ShipOps checks every row, matches each line to a parcel, and lists every delivered parcel on no statement as owed to you.
When Tranzo pays
Tranzo does not publish a fixed payout day; your timing is in your agreement with Tranzo. Upload a few statements and ShipOps learns your rhythm.
When a delivery partner carries the parcel, the partner pays Tranzo and Tranzo pays you. A late parcel is Tranzo's to answer for, not the partner's.
What the Tranzo payout receipt contains
A Tranzo payout statement lists the parcels it covers, usually with the COD collected, the delivery charge and taxes, and what you are paid. Upload it as Tranzo sends it, as a PDF, CSV or Excel file. ShipOps checks that every row adds up, matches each line to its order, and remembers the layout for next time.
Where the money goes wrong
These are the discrepancies ShipOps finds on Tranzo receipts, in the order they usually cost the most:
- Delivered, on no statement. Once you have the statements for the period, these are the parcels to ask Tranzo about.
- Short paid: a statement pays less for a parcel than the order's COD minus the agreed charges.
- Charges different from your rate: a delivery charge on the statement that does not match your shipment type or your agreement.
- A return charged twice: the same returned parcel deducted on two statements.
What ShipOps does with a Tranzo payout
You upload the statementUpload the statement on the Money screen. ShipOps checks every row, matches the lines to your parcels and files it. Uploading is never charged. The Money screen then shows what Tranzo has paid, what it still owes you, and what is at risk.
ShipOps cannot see a Tranzo payment until you upload the statement. Tranzo has no payment API, so "courier owes you" for Tranzo is only as up to date as your last upload.
ShipOps does not raise the dispute for you. It shows you which parcels to raise, with their tracking numbers and delivery dates, so you can send them to Tranzo.
Questions merchants ask about Tranzo payments
When does Tranzo pay COD?
Tranzo does not publish a fixed payout day; your timing is in your agreement with Tranzo. Upload a few statements and ShipOps shows you your usual rhythm.
Who pays me when DEX or another partner delivered my Tranzo parcel?
Tranzo. The partner pays Tranzo and Tranzo pays you. Raise a missing payment with Tranzo.
What format does the Tranzo statement need to be in?
The file Tranzo gives you, as PDF, CSV or Excel. ShipOps reads it as it is and remembers the layout for next time. Uploading is never charged.
How do I find Tranzo parcels delivered but not paid?
Upload the statements for the period. Delivered parcels that appear on none of them are listed under "courier owes you" with their delivery dates.
How other couriers pay
The general guide: courier COD payment reconciliation in Pakistan.
See what Tranzo still owes you
Connect Tranzo and ShipOps matches every payout against your orders. Short-paid, skipped and zero-collected parcels come out as a list you can send to your account manager. Free to start.