ShipOpsHow XPS World Wide Express pays your COD, and how to check it
ShipOps reads your XPS invoices from your account. Each delivered parcel is matched to the invoice that paid its COD, so every delivered parcel is either on a paid invoice or on your "courier owes you" list.
When XPS World Wide Express pays
XPS pays delivered COD on invoices numbered SI-, usually every week or so. It does not announce a fixed payout day. ShipOps reads each invoice as it appears and learns your rhythm.
The Paid mark on XPS's order list is not the payout: it also shows on parcels that came back. ShipOps goes by the invoice instead.
What the XPS World Wide Express payout receipt contains
An XPS invoice lists the parcels it covers, delivered and returned, with each one's cash, delivery charge and fuel, then the invoice's total COD, charges and what you are paid. The total COD on an XPS invoice counts returned parcels at their order value and takes them back out of what you are paid, so ShipOps counts only the delivered parcels as cash and checks they add up to the payment.
Some XPS invoices also hold back tax on the COD. ShipOps shows it as a deduction on that invoice.
Where the money goes wrong
These are the discrepancies ShipOps finds on XPS World Wide Express receipts, in the order they usually cost the most:
- Delivered weeks ago, and on no invoice. Ask XPS which invoice covers it.
- Short paid: an invoice pays less for a parcel than the order's COD.
- Charges different from your rate: a delivery or fuel charge on the invoice that does not match what you agreed with XPS.
What ShipOps does with a XPS World Wide Express payout
Automatic · statement uploadNothing to upload: once XPS is connected, the Money screen shows what XPS has paid and what it still owes: every delivered parcel on no paid invoice.
An invoice whose parcels do not add up to its own total is set aside for you to check rather than counted. You can still upload XPS's statement for it; an upload wins.
ShipOps reads your XPS invoices from your account twice a day, and when you open the Money screen. An invoice issued after the last read shows at the next one.
XPS's invoices do not say when the money is sent to your bank: XPS issues each one marked paid. ShipOps counts an XPS invoice as paid once it is issued, so check the invoice number against your bank statement.
ShipOps does not raise the dispute for you. It shows you which parcels to raise, with their tracking numbers and delivery dates, so you can send them to XPS.
Questions merchants ask about XPS World Wide Express payments
When does XPS pay COD?
On invoices, each numbered SI- and listing the parcels it pays. XPS does not announce a fixed day. ShipOps reads every invoice from your account and learns your rhythm.
How does ShipOps know XPS has paid me?
From the invoice itself. ShipOps reads each one from your XPS account, matches every parcel to its order and checks the delivered COD adds up to what XPS says it pays. XPS marks its invoices paid when it issues them, so match the invoice number to the money in your bank.
Do I still need to upload the XPS statement?
No. You can, and an upload wins over what ShipOps read, so it is the way to correct an invoice that did not add up. Uploading is never charged.
How do I find XPS parcels delivered but not paid?
Delivered parcels on no XPS invoice are listed under "courier owes you" with their delivery dates.
The XPS portal says Paid. Does that mean the money is in my bank?
Not on its own: XPS's order list marks returned parcels Paid too. ShipOps counts a parcel as paid when an XPS invoice pays its COD.
See what XPS World Wide Express still owes you
Connect XPS World Wide Express and ShipOps matches every payout against your orders. Short-paid, skipped and zero-collected parcels come out as a list you can send to your account manager. Free to start.