ShipOpsHow Next Step pays your COD, and how to check it
Next Step's finance plane answers, per parcel, whether its COD is settled, the transaction it was settled on (a code like BC-4811 TRANSACTION # 638294) and the date. It gives no amount. ShipOps marks the attestation and reads your uploaded Next Step statement for the money.
When Next Step pays
A delivered parcel becomes settled on a Next Step transaction a few days after delivery; ShipOps gives a parcel three days' grace before asking. On the account checked, 28 of 54 delivered parcels past the grace were settled across four transactions. Next Step has not published a cycle; ShipOps learns yours from the transactions it sees.
What the Next Step payout receipt contains
Per parcel, the finance plane gives is_settled, transaction_no and settled_at (a date only). It also carries amount, charges and a fuel charge on the parcel record, but whether payout equals amount minus charges minus fuel charge is one of the questions still open with Next Step, so ShipOps does not assert it.
The payout statement is the document Next Step issues per transaction. The merchant on the account checked uploaded five; ShipOps's reader marked all five as summary mismatches because the statements carry GST and deductions at the statement level that the parcel lines do not. They are still filed, and the mismatch is shown, rather than hidden.
Where the money goes wrong
These are the discrepancies ShipOps finds on Next Step receipts, in the order they usually cost the most:
- Delivered, not settled after the grace. The finance plane says no transaction yet. Unpaid.
- COURIER_SETTLED read as paid. The rider handed in the cash; the merchant has not been paid. The two are different planes and only one of them is your money.
- Statement totals that do not match the lines. Statement-level GST and deductions the parcel lines do not carry. ShipOps shows the gap.
- Delivered parcels Next Step has that your store does not. On the account checked, 17 delivered parcels had no store fulfilment and were invisible until a master sync imported them, 15 of them already settled.
What ShipOps does with a Next Step payout
Automatic · statement uploadShipOps asks Next Step's finance plane for every delivered parcel past the grace and marks what it attests, grouped by transaction. Drop the payout statement into the Money screen and the lines are checked, matched and filed; uploading is never charged. The Money screen shows what Next Step has settled, what it still owes, and where a statement's summary disagrees with its own lines.
No amount on the attestation means the rupee figures for Next Step come from your uploaded statements, and "courier owes you" shows parcels, not a confirmed amount, until the statement arrives.
Whether payout equals amount minus charges minus fuel charge is unconfirmed with Next Step; ShipOps reports what the statement says.
Questions merchants ask about Next Step payments
When does Next Step pay COD?
On transactions a few days after delivery; the finance plane marks each parcel settled with the transaction number and date. No cycle is published; ShipOps learns yours.
What does COURIER_SETTLED mean on a Next Step parcel?
The rider's cash was handed in at the branch. It is not your payout. ShipOps shows it as "Delivered · cash with Next Step" and takes your payout only from the finance plane.
Why does the Next Step statement show a summary mismatch?
The statement carries GST and deductions at the statement level that its parcel lines do not. ShipOps files the statement and shows the gap rather than guessing how to spread it.
How do I find Next Step parcels delivered but not paid?
Delivered parcels the finance plane has not marked settled are under "courier owes you" with their delivery dates.
How other couriers pay
The general guide: courier COD payment reconciliation in Pakistan.
See what Next Step still owes you
Connect Next Step and ShipOps matches every payout against your orders. Short-paid, skipped and zero-collected parcels come out as a list you can send to your account manager. Free to start.