ShipOpsHow DEX pays your COD, and how to check it
DEX pays COD a few business days after delivery, in multiple weekly payouts by its own account. There is no payout API; your statement is an export from DEX's seller tools. ShipOps reads the statement you drop in, checks every row and matches every line to a parcel.
When DEX pays
DEX's merchant-facing facts say COD is paid three to five business days after delivery, with multiple payouts a week. DEX has not exposed a payout API to ShipOps. After two or three statements ShipOps learns your rhythm and forecasts the next payout.
What the DEX payout receipt contains
The statement is an export from DEX's seller tools, one row per parcel with COD collected, DEX's charges, tax and net. ShipOps's statement reader profiles the columns on first read, checks every row (net equals the sum of its components), remembers the layout for your account, and projects the lines onto your orders. A deterministic reader for DEX's exact layout is written once two or three real statements are in hand.
Where the money goes wrong
These are the discrepancies ShipOps finds on DEX receipts, in the order they usually cost the most:
- Delivered, on no statement once you hold the statements for the period.
- Short collected against the order's COD; DEX's "short of cash" failure reason suggests partial collections happen at the door.
- Charges on a returned parcel after three failed attempts, the cost of that RTO.
What ShipOps does with a DEX payout
You upload the statementDrop the DEX statement into the Money screen. ShipOps reads it, checks every row, matches the lines to your DEX bookings, and files it as a receipt; uploading is never charged. The Money screen shows what reached the bank, what DEX still owes, and what is at risk.
No payout API means "courier owes you" for DEX is as current as your last upload.
A DEX withholding shape is not asserted until a real statement shows it.
Questions merchants ask about DEX payments
When does DEX pay COD?
Three to five business days after delivery, in multiple weekly payouts, per DEX's own merchant-facing facts. No API exposes it; upload the statement and ShipOps learns your rhythm.
What format does the DEX statement need to be in?
The export from DEX's seller tools, CSV or XLSX. ShipOps profiles the columns on first read and remembers the layout for your account.
How do I find DEX parcels delivered but not paid?
Upload the statements for the period; delivered parcels on none of them are listed under "courier owes you".
How other couriers pay
The general guide: courier COD payment reconciliation in Pakistan.
See what DEX still owes you
Connect DEX and ShipOps matches every payout against your orders. Short-paid, skipped and zero-collected parcels come out as a list you can send to your account manager. Free to start.